Customer Support
Our dedicated customer support team is here to assist you with any questions or concerns.
How Can We Help?
Our support team can assist you with:
Support Channels
Phone Support: +91 8097719080 Hours: Monday - Saturday, 9:30 AM - 7:00 PM
Email Support: aureuspure@gmail.com Response Time: Within 24 hours
FAQs
How do I track my order? You can track your order using the tracking link sent to your email after dispatch.
How long does delivery take? Typically 3-7 business days depending on your location.
How do I cancel my order? Contact us within 1 hour of order placement for cancellation.
Escalation Matrix
If your issue is not resolved within 48 hours, please escalate to our senior support team at aureuspure@gmail.com
Business Inquiries
For wholesale, partnership, or bulk orders, please email us with your requirements.