Refund & Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Eligibility
Physical Products: Items can be returned for a refund within 7 days of delivery, provided they are unused, in original packaging and with proof of purchase.
Digital Products / Services: Due to the nature of digital delivery, refunds are available within *48 hours* of purchase if the product/service has not been accessed or downloaded. Once accessed, refunds are considered case-by-case.
-Custom Orders: Products made to order or personalized are non-refundable unless there’s a defect or error on our end..
Non-Returnable Items
-Shipping charges
- Gift cards
- Items marked "Final Sale"
- Services that have been fully rendered
Refund Process
1.Contact us at aureuspure@gmail.com or call 8097719080 within the eligibility period.
2. Include your order number and reason for return.
3.Once we receive and inspect the returned item, we’ll notify you of the approval. Approved refunds will be processed to the original payment method within 5-7 business days. For digital payments, processing may take up to 10 business days depending on your bank..
Return Shipping
Customer is responsible for return shipping costs unless the product was damaged or incorrect from our end.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours with photos for a free replacement or full refund.
Cancellation Policy
Orders can be cancelled within 1 hour of placement for a full refund. After dispatch, cancellation is not possible.
Contact Us
For return requests, contact us at aureuspure@gmail.com with your order number and reason for return.